ReliaBlog

Industry Expert Gives Insightful Keynote at PeSA Summit

Bob Peck, Managing Director at Bear Sterns kicked off the PeSA conference with a stellar key note address on Wednesday night. During his presentation, Bob clarified for attendees the extent to which the e-commerce industry has not yet been tapped by the average consumer. One of the reasons he cited for this gap between people who go online and people who buy online is the issue of trust.

Bob noted that sellers need to work to increase consumers trust to ensure for greater growth and success within the industry. Also discussed was the effect of eBay store increases on the platform’s profitability. Although Peck was the first to downgrade eBay stock, he had a positive response to the increase. While many sellers’ reactions to eBay store fee increases were negative, Bob looked at the event as a way to “clear the clutter” from the eBay platform, thus increasing the quality of sellers.

PeSA Summit Commences Today

Today, hundreds of the online auction marketplace's largest sellers will get together in San Francisco to network with one another and interact with the industry's largest service providers and major venues at the bi-annual PeSA Summit in San Francisco.

The Summit's title sponsor, ReliaBid, will be annoucing it's new service line for credit card charge-backs, which will be available to sellers and venues in early October. ReliaBid is joined by an outstanding group of high-level event sponsors, including: eBay, Overstock, Amazon, Google, Yahoo!, MarketWorks, ChannelAdvisor, Andale, Paypal, Monsoon, Prosper, Cybersource, Doba and Infopia.

Trust: The Key to e-Commerce Transactions

ReliaBid's CEO, Jonathan Rosen, spoke today of the issue of trust in the onlineauction space to the Southern California E-tailers United Group in Los Angeles, California.  The presentation stressed the importance of building bilateral trust within transactions, and particularly those within the online auction industry.

"Buyers and sellesr have remained apprehensive to adopting a high-level of trsut with business partners who are essentially perfect strangers to them," he noted during the presentation, before highlighting a number of key techniques to incorporating trust in online auction listings. These techniques range from tips that enhance the information that is communicated to end users to utilizing third-party trust seals, such as those provided b ReliaBid, SquareTrade and buySafe.  Jonathan will be sharing many of these techniques in a monthly column at ReliaBlog over the coming months.