Just like in offline life, most people you run into are normal and law abiding citizen, but occasionally you will run into those who are not. The ones who are a little crazy. Most of the time this insanity manifests itself in online "flaming" or someone sending you obnoxious emails. But, sometimes those things can go a little too far. I was just reading my morning news and saw this article about an online argument that took a dangerous turn offline.
While the dispute in the article did not come out of an eBay dispute, I would not put such a thing out of the question. When I sold on eBay I had a number of accounts that just turned nasty, including one where I had to notify the police about the other party's threats. I wish a service like ReliaBid had been around then, so I could have just turned the account over and removed myself as the point of communication.
The primary value of ReliaBid is in our ability to deter non-paying bidders- or, in effect, to stop unpaid items before they happen. However, another key value, and one that is often overlooked is that ReliaBid can become the middle-man in dealing with folks that harass you about paying for your auctions. If someone gets obscene or rude in their emails, you can just turn the account over to ReliaBid and let our service handle communication with them and getting payment for you. You not only take yourself out of the loop and prevent yourself from being subjected to undeserved ridicule, but you let a professional team be the "bad guy," rather than you or your business. ReliaBid works with trained collectors that are used to dealing with hostile debtors and trained to maintain a professional "cool" in order to work towards one goal: getting you paid. If you aren't already using ReliaBid in these types of situations, you might want to consider it.